Over the past few weeks I have been working on organizing the WordCamp:Las Vegas conference in January. I but together a website, I added some content and I even signed up for eventbrite.com to let them handle the registrations. I added a button to the site to send the visitors over to eventbrite.com to complete their registration and I tested the link to make sure everything was working properly. Once satisfied, I checked that off my list of things to do and I moved on.
This past weekend there was a LOT of buzz surrounding WordPress and more specifically, WordCamp. There were events held in 3 different cities around the country. There's another one taking place this coming weekend. WordPress and WordCamp are the hot ticket right now. And yet, it's been almost 2 full weeks and not a single person has completed the registration form. I realize that the event is still over 3 months away, but come on. Not 1 person signed up?
I received an email this morning from a guy who took the time to write. It said the following:
“Trying to register for WordCamp LV, but the registration form has no submit button. I'll try again in a day or two and hope it works.”
ACK!! I immediately followed up with an email to the help desk at eventbrite.com asking what the deal is. Unfortunately, it's now been a full day without a response. That saddens me a little bit. I'll be following up in the morning with another email and perhaps a phone call.
In this case it wasn't my work that needed double-checking. But had I taken the extra step to test out the form before considering it done, I would have saved myself some grief.
Live and learn.